General Terms and Conditions for the "Domains" Service

1. SUBJECT AND SCOPE OF THE GENERAL TERMS AND CONDITIONS

1.1. These General Terms and Conditions are intended to regulate the relations between „Jump.BG“ Ltd., hereinafter referred to as the „Provider“, and Clients, regarding the provision of services for registration, management and transfer of domains, hereinafter referred to as the „Service(s)“.

1.2. These General Terms and Conditions are binding on the Provider and the Client, have an unlimited term and continue to be in effect for as long as the Provider provides services to the Client on the basis of a Request made through the request form on the Provider's website.

 

2. PROVIDER DETAILS

2.1. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

• Name: „Jump.BG“ Ltd.
• Registered seat and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• Address of business activity and address for filing consumer complaints: Sofia, Vazrazhdane district, 70 Tsaribrodska Street, floor 4
• E-mail for correspondence: office@jump.bg
• Tel.: 02 428 8888
• Entry in public registers: UIC 201416377
• Supervisory authorities:
  • Commission for Personal Data Protection
    • Address: Sofia, 2 „Prof. Tsvetan Lazarov” Street,
    • Tel.: (02) 940 20 46
    • Fax: (02) 940 36 40
    • E-mail: kzld@government.bg, kzld@cpdp.bg
    • Website: www.cpdp.bg
  • Commission for Consumer Protection
    • Address: 1000 Sofia, 4A "Slaveykov" Square, floors 3, 4 and 6
    • Tel.: 02 / 980 25 24
    • Fax: 02 / 988 42 18
    • Hotline: 0700 111 22
    • Website: www.kzp.bg

3. CHARACTERISTICS OF THE SERVICE

3.1. The Provider provides the Client, against remuneration, with services for the registration, management and transfer of domains.

3.1.2. Domain transfer:

(1) Carrying out a transfer of a domain name registered by the Client to another provider on the basis of a request made by the Client.

(2) Carrying out a transfer of a domain from the Client to a third party on the basis of a request made by the Client.

(3) Notifying the Client / the person to whom the transfer is made upon a successfully completed transfer.

3.2. The services are provided on the basis of a request made by the Client in the Provider's specialized ordering system, located at the following address: https://api.jump.bg/.

 

4. TERM OF THE SERVICE

4.1. The deadlines for the provision of the services are up to 5 (five) business days after the request for a specific service is made by the Client, unless otherwise agreed in advance between the parties.

4.2. A domain is registered for a specific period chosen by the Client. The minimum period for the registration of a domain is 1 year.

4.3. Each of the services provided by the Provider may be terminated with one month's written notice, sent through the Provider's specialized ordering system, unless a minimum term for using the service is explicitly specified. In this case, the Provider is not obliged to refund the price paid by the Client.

 

5. PROVISION OF THE SERVICES

5.1. For the purposes of receiving services under the conditions of this contract, the Client undertakes to register and create their own account in the Provider's specialized ordering system, located at the following address: https://api.jump.bg/. Upon successful registration of an account, the Provider provides the Client with a username and password for logging into the account. The Client undertakes to maintain and promptly update the account information upon the occurrence of changes in circumstances.

5.2. Domain registration

(1) After the Client requests a domain registration service and a payment is authorized in the Provider's system, the latter enters the selected domain in the Internet domain name registries specified by the Client.

(2) When making the entry, the Provider is obliged to comply with the rules and procedures specified by the respective organization that maintains the domain name's zone.

(3) The domain Client determines the period for which the domain is registered in the respective registries.

(4) The full activation of the domain takes place within 2 days of its entry in the Internet domain name registries.

(5) The Provider informs the Client of the successful entry of the domain name in the respective registry by email, which is sent to the email specified by the Client in their account.

(6) The Provider shall not be liable in the event that the Client has provided inaccurate information that has led to a refusal to register the domain name or to the termination of its activity.

(7) The Provider shall not be liable in the event that the domain name requested by the Client was registered by a third party during the period from the creation of the request to the confirmation of its payment.

(8) The Provider shall not be liable if the Client has requested and paid for a domain which they subsequently decided they did not want.

(9) The Provider does not offer the registration of premium domains. Premium domains are of two types: registered and unregistered.

1. A registered premium domain is any domain with a high market value that is already registered by another person or company other than the Client.

2. An unregistered premium domain is a type of domain determined directly by the top-level registrars for each domain extension. This domain has not yet been registered by anyone. This is the reason it appears as available for registration, but its price is significantly higher than the price of a standard domain name with the same extension.

5.3. Domain management

(1) The possibility for remote management of the domain name by the Client is available from the moment of entry of the domain name by the Provider in the respective Internet domain name registry.

(2) The management of the domain name is carried out through the Client's account.

(3) The Client undertakes to enter information regarding their identity in the respective fields of the registration form in the Internet domain name registries.

(4) All information provided by the Client in the registration form of the respective organization that maintains the domain name's zone becomes publicly accessible.

5.4. Domain renewal

(1) The Provider gives the Client the possibility to renew the period for which the domain selected by the Client is registered, and before the expiry of the domain registration term requested by the Client, the Provider sends them reminder emails to the e-mail address specified by them.

(2) The Provider shall not be liable if the Client has not received the reminder email because they have provided incorrect or inaccurate email addresses or have changed their email addresses and have not notified the Provider of this, or have not updated the information in their account accordingly.

(3) The Provider shall not be liable if, after the expiry of the registration term, the domain name has been requested and/or registered by a third party, the price for a new registration or renewal is higher, the domain does not function or has been deleted from the registries, due to the fact that the Client has not paid in a timely manner to extend the term of its registration.

5.5. Domain transfer

(1) When transferring a domain name to the Provider's system, the Client undertakes to comply with all the steps in the Provider's instructions, which are noted in emails sent by the Provider to the Client. It is necessary for the Client to provide the Provider with a current transfer code for the specific domain name and to ensure that the "Transfer Lock" option is deactivated.

(2) The Provider shall not be liable, including not being obliged to refund the price paid by the Client, in the event that, due to the actions or inactions of the Client or their provider, the domain name is not transferred to „Jump.BG“.

(3) The Provider undertakes to carry out a transfer of a domain name registered by the Client to another provider after a written request from the Client.

(4) A domain cannot be transferred out of the Provider's system before 60 days have passed from the date of registration or renewal.

(5) A domain cannot be transferred out of the Provider's system in the event that it is not in „OK“ (active) status.

5.6. In the event of a transfer of a domain from the Client to a third party, the Provider has the right to require from the Client the following:

1. A certificate of rights to the domain name;

2. Username and password for access to the management of the domain name.

3. Confirmation by email of the request for transfer of the domain name to another person.

4. An identity document, a certificate of the legal status of the Client, or a document certifying the representative authority of the person presenting themselves as the Client of the domain name;

5. The Client undertakes to deactivate the transfer lock for the domain name.

5.7. When transferring a domain name, the Provider is obliged to comply with the rules and procedures specified by the respective organization that maintains the domain name's zone.

5.8. The Provider notifies the Client / the person to whom the domain is transferred of the successful completion of the domain name transfer procedure by email.

5.9. (1) In the event of a refusal of transfer, the Provider undertakes to notify the Client of the refusal, by sending a letter to the email provided by the latter, pointing out the possible reasons and giving them recommendations for remedying them.

(2) Upon a successful transfer, the Provider is obliged to notify the Client that the domain has been successfully transferred and to provide them with data for managing the transferred domain.

5.10. The Provider shall not be liable to the Client in cases where:

1. the domain transfer was not carried out because the Client did not provide the Provider with a domain transfer code;

2. the domain transfer was not carried out because less than 60 days have passed since the date of registration or renewal of the domain;

3. the domain transfer was not carried out because the domain's registration/activity period has expired;

4. the domain transfer was not carried out because the domain transfer code provided by the Client is not correct;

5. the domain transfer was not carried out because the Client did not deactivate the domain transfer lock;

6. the domain transfer was not carried out because the Client did not declare their consent to the transfer in a special email that is sent by the registry to which the domain will be transferred;

7. the domain transfer was not carried out because the Client rejected the transfer request in a special email that is sent by the registry from which the domain will be transferred;

8. the Client did not receive the verification email for the transfer due to:

   1. an email address that does not function being entered in the contact information for the domain;

   2. an email address to which the Client does not have access being entered in the contact information for the domain;

   3. the Client filtering the verification email sent by the registry to which the domain will be transferred.

5.11. The Provider has the right to provide third parties with the information about the Client, entered in the Internet domain name registries.

5.12. (1) The Provider has the right to suspend access to the domain or to its management if it establishes that the domain is used in violation of Bulgarian legislation, the rules of international organizations or associations, or in violation of morality and the ethical rules on the Internet.

(2) The Provider and the Client agree that access to the domain and to its management may be suspended in the presence of one of the following circumstances:

1. Evidence has been provided of the infringement of a third party's trademark;

2. A judicial or arbitration decision or an act of a state authority ordering the suspension of access to the domain or its deletion has been provided;

3. From the content of the site to which the domain name points, it can be inferred that it is used in contradiction with Bulgarian legislation or the rules, standards and norms accepted in practice;

4. Evidence has been provided that, through the use of the domain, the rights of third parties are being infringed;

(3) The Provider shall not be liable to the Client for property and non-property damages, including damages suffered and lost profits, arising as a result of the suspension of access to the domain or its management, due to any of the reasons indicated above.

(4) In the cases indicated in this article, the Provider has the right to delete the domain name from the Internet name registries, while at the same time terminating, without notice and without owing compensation, the contract with the Client.

5.13. The Client and the Provider agree that the rules for registration, transfer and management for the respective domain name zone, as well as all other documents of the respective organization that maintains the domain name's zone, apply to them.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Provider shall not be liable for violations of the law committed by the Client during or in connection with the performance of the Contract, as well as for damages caused by the Client to third parties.

6.2. The Client is obliged to use the services in accordance with the provisions of the contract, the requirements of the applicable legislation and these General Terms and Conditions.

6.3. The Client is obliged not to perform any actions which may, directly or indirectly, affect, disrupt or impair the operation of the Provider and/or the services provided by it or that of other clients of the Provider, or affect their ability to use the services, as well as not to allow their officers, employees and contractors to perform such actions. In the event of the establishment of such actions, the Client is obliged to cooperate in good faith with the Provider in the investigation of a party suspected of such actions, as well as to help put an end to these actions.

 

7. PRICE AND METHOD OF PAYMENT

7.1. (1) For the services provided, the Client pays the Provider prices according to the Provider's announced price list.

(2) The Provider has the right to unilaterally change the prices of the services provided under the following conditions:

1. In the event of an increase in the price of electricity, as well as in the event of an increase in the amount of the minimum wage for the country, the Provider has the right to unilaterally change the prices of its services. The Provider notifies the Client of the change in the price of the services no later than 1 (one) month before the entry into force of the new prices. In this case, the Client has the right to send written notice of termination of the Contract before the entry into force of the new prices. In the event that the Client does not send notice to the Provider that they do not agree with the new prices, then this change automatically enters into force after the expiry of the 1-month period.

2. No more than once within one calendar year, the Provider has the right to index the prices of the Services, by adjusting them by a percentage not higher than the monthly consumer price index, determined by the National Statistical Institute (CPI, previous month = 100), accumulated for the period after the last determination of the respective price. By signing this contract, the Client agrees to the methodology for adjusting prices, carried out under the conditions of this article. In this case, the Client does not have the right to terminate the Contract unilaterally on the grounds that they do not agree with the new prices.

7.2. The Client pays for the respective requested service at the beginning of each subscription period.

7.3. (1) The prices under this contract are paid by the Client pre-loading a sum of money (credit) into the account in their account. At any time, the Client can check the availability of the credit in their account and review the payments that have been made with this credit.

(2) Each service requested by the Client through their account in the specialized ordering system is paid from the sum of money (credit) prepaid by the Client, and for this purpose the system automatically initiates the execution of a payment from the credit loaded into the Client's account.

(3) In the event of insufficient monetary availability (credit) in the Client's account to pay for a service request made, the Provider does not provide the requested service to the Client.

(4) The Provider does not provide and has no obligation to provide services that have not been prepaid by the Client.

(5) Loading the account of the Client's account can be carried out by one of the following methods:

1. Bank transfer to the following bank account of the Provider:

   IBAN: BG11UNCR70001522984844

   BIC: UNCRBGSF

   At bank: UniCredit Bulbank

2. Through the ePay system - in accordance with the conditions for making payments through ePay, available at www.epay.bg. The payment process is carried out entirely in the ePay system and in compliance with their general terms and conditions. After the completion of the payment process, the ePay system automatically redirects you back to the Platform.

3. Through the PayPal system - in accordance with the conditions for making payments through PayPal, available at www.paypal.com. The payment process is carried out entirely in the PayPal system and in compliance with their general terms and conditions. After the completion of the payment process, the PayPal system automatically redirects you back to the Platform.

4. Payment via POS terminal (credit/debit card) – you can pay online with any Visa / Visa Electron / MasterCard or AMEX card through the Stripe platform. You can add your bank card and payments to Jump.BG will be made automatically, and invoices will arrive directly in your email. The Jump.BG system does not store card data and sensitive information. Everything is supported by Stripe - one of the most secure payment systems in the world!

5. Through EasyPay - in accordance with the conditions for making payments through EasyPay, available at www.easypay.bg. The payment process is carried out entirely at a cash desk in the EasyPay offices and in compliance with their general terms and conditions.

 

8. TERMINATION OF THE CONTRACT

8.1. The contract between the parties is terminated upon the expiry of the term of the contract.

8.2. The contract may be terminated by mutual agreement between the parties.

8.3. The contract may be terminated unilaterally by the Client, in which case the Client owes a penalty in accordance with Art. 9.1. below.

8.4. The Provider has the right, at its discretion, without giving notice and without owing compensation, to unilaterally terminate the contract concluded with the Client, in the event that it establishes that the services provided are used in violation of the legislation of the Republic of Bulgaria or in violation of these general rules.

 

9. PENALTIES AND LIABILITY

9.1. (1) In the event that the Client terminates a specific service prematurely or terminates this contract, then they owe the Provider a penalty in the amount of the remuneration due up to the remaining term for the service according to the domain name (domain extension) that they have chosen.

(2) If the Client has paid the entire remuneration to the Provider and terminates the use of the service prematurely or terminates this contract, then the remainder of the remuneration is considered compensation to the Provider.

9.2. The Client undertakes to indemnify and hold the Provider harmless against lawsuits and other claims of third parties (whether well-founded or not), for all damages and costs (including attorney's fees and court expenses), arising from or in connection with:

1. non-fulfillment of any of the obligations under this contract,

2. infringement of copyright, producer's rights, broadcasting rights or other intellectual or industrial property rights and

3. unlawful transfer to other persons of the rights granted to the User, for the term and under the conditions of the contract.

9.3. The Provider shall not be liable in the event of an inability to provide the service during a certain period of time due to force majeure, fortuitous events, problems with the Internet, technical or other objective reasons, including orders of the competent state authorities.

9.4. The Provider shall not be liable for damages caused by the Client to third parties.

9.5. (1) The Provider shall not be liable in cases of circumvention of the security measures of the technical equipment through which the service is provided and as a consequence thereof there follows a loss of information, dissemination of information, access to information, restriction of access to information, alteration of information published on the Client's sites and other similar consequences.

(2) The Provider shall not be liable in the event of providing access to information, loss or alteration of data or parameters of the Service, occurring as a result of a false legitimation of a third party who presents themselves as the Client, if from the circumstances it can be inferred that this person is the Client.

9.6. The Provider reserves the right to restrict or completely exclude sites that use third-party intellectual property for one reason or another on its website without the consent of the actual owner, who possibly offers this property for a fee.

 

10. PROTECTION OF PERSONAL DATA

10.1. The Provider takes measures to protect the Client's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

10.2. The Provider processes the Client's personal data on the basis of Art. 6, para. 1, point "b" of the GDPR – the processing is necessary for the performance of a contract to which the data subject is a party.

10.3. The Provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all the required information in accordance with Regulation (EU) 2016/679, in the Privacy Policy, available at https://help.jump.bg/en/legal/privacy-policy.

10.4. When providing the service, the Provider acts solely on the instruction of the Client of the service and only insofar as it may have control over the personal data that the Client processes.

10.5. The Provider shall not be liable for the content, including personal data, that the Client processes on the provided virtual space. The Provider does not participate in the process of deciding whether the Client will use the service for processing personal data, on what basis they are processed, for what purposes and whether they are protected.

10.6. In the event that the Provider is notified of the unlawful nature of information used by the Client or is notified by a competent state authority of the unlawful nature of the Client's activity, on the basis of Art. 16 of the Electronic Commerce Act, the Provider has the right to take immediate action to discontinue access to this information or to remove it, without this jeopardizing the security of the information to which the Provider has access.

 

11. FORCE MAJEURE

11.1. The parties shall not be liable for non-fulfillment of their obligations in the event of force majeure for the period for which the irresistible force or fortuitous event lasts. While the irresistible force or fortuitous event lasts, the performance of the obligations and of the counter-obligations related to them is suspended. The lapse of obligations in this case does not apply with respect to overdue payments that became due before the occurrence of the force majeure circumstances.

11.2. Irresistible force means any unforeseen or unpreventable event of an extraordinary nature, arising after the conclusion of the contract. Such circumstances are, the enumeration being non-exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, insurrection, riot or other civil events, production or other breakdowns; terrorist acts; an act of a competent state, regulatory, administrative or judicial authority, by which the performance of the contract may be temporarily suspended or terminated. As force majeure circumstances are also considered the actions of third parties beyond the control of the Provider, which have placed the Provider in an objective inability to provide the services.

11.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the presumed consequences, as well as regarding the expected duration of the inability to fulfill its obligations under the contract.

11.4. If, as a result of force majeure, the performance of the obligations of one of the parties is only partially affected, then that party will be responsible for the performance of the obligations that are not affected by the force majeure.

11.5. Any unfulfilled obligation, the non-fulfillment of which is due to force majeure, must be fulfilled by the affected party when it becomes possible, after the cessation of the force majeure, with the exception of the cases where such performance is no longer practically feasible or is not required by the other party.

11.6. If the force majeure circumstances continue for more than 30 days, each of the parties may terminate the service affected by force majeure without owing compensation, by sending written notification with return receipt. In this case, the termination does not release the Client from their payment obligations, arising before the date of termination.

 

12. OTHER CONDITIONS

12.1. All materials provided on this website, all editorial materials, photographs, illustrations and other graphic materials, names, logos, trademarks and service marks are subject to intellectual property, protected by the Copyright Act and the other laws for the protection of intellectual property, and may not be used in violation of the applicable legislation. In the event of copying or reproduction of information beyond what is permissible, as well as in the event of any other violation of intellectual property rights over the resources of the Provider, the Provider has the right to claim compensation for the direct and indirect damages suffered in full amount. Except in cases where it is explicitly agreed, the Client may not reproduce, alter, delete, publish, distribute or otherwise disclose the information resources published on the Provider's website.

12.2. The Client grants the Provider, free of charge, the non-exclusive right to use their company name and/or trademark, as follows:

1. as part of the Provider's marketing and presentation materials;

2. in a list of clients, published on the Provider's website.

12.3. During the term of the Contract and for a period of 1 year thereafter, each party undertakes not to disclose to third parties and to keep secret facts, information, decisions and data related to the commercial activity of the other party, provided under conditions of confidentiality or which can reasonably be assumed according to the circumstances to constitute confidential information. Each of the parties undertakes to require its employees and subcontractors to comply with the same confidentiality restrictions. The commercial parameters and conditions of the Contract constitute confidential information.

 

13. FINAL PROVISIONS

13.1. The headings in these General Terms and Conditions are used only for convenience and do not have an influence in the interpretation of the individual texts, including the will of the Parties.

13.2. The Provider reserves the right to change these General Terms and Conditions at any time. Upon making a change, the updated version of the General Terms and Conditions will be published on the Provider's website https://help.jump.bg and enters into force immediately after its publication. The Provider sends an informational email about the update of the General Terms and Conditions, which enter into force 30 days after receipt of the message from the Provider.

 

These general terms and conditions were adopted by Jump.BG Ltd. on 01.09.2023 and enter into force as of 02.10.2023.